Technical Support Channels
A 60–Minute Ticket Response Guarantee
We provide a one–hour response time warranty for each support ticket or e–mail that you submit to the tech support team. We’ll quickly reply to all the standard enquiries and forward right away the case to our admins in case further assistance is required. If you take advantage of our Administration Services package, we’ll perform any of the included server management tasks at a time that has been agreed upon beforehand.
A Top–Quality Client Support Service
We’ll be at your disposal 24–7 to answer any queries that you may have related to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the server. If you also need assistance with server admin procedures, you can take a look at our Administration Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on everything that you can do. Most help articles in addition video versions that show all the actions that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.