Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Warranty

  • Our customer support staff is on duty day and night to take care of each of your support requests. Every ticket you send to us shall be taken care of within up to one hour. If your case requires the aid of an administrator, we will forward the ticket to the technician on shift and will inform you that the issue is being taken care of.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our tech assistance staff is going to be on duty for you round the clock to to reply to all assistance request tickets that you send to us. We offer technical assistance for all the software packages that are pre–configured on your hosting server. These include our in–house made Web Hosting Control Panel, the preferred Operating System as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that is offered completely free with your VPS offers an integrated article base. You will find a collection of exhaustive how to posts and an array of step–by–step video classes that illustrate all the basic web site maintenance responsibilities. You can use them by simply clicking the Help or Video keys in the upper right side of each Control Panel section.